Shipping, Returns and Exchange
We ship worldwide through United States Postal Service (USPS) First Class mail, USPS Priority mail, and DHL. You can select these options at check out. Fees vary depending on the location and weight. All shipments will include a tracking number to gauge delivery progress.
|Estimated Delivery time
|USPS First Class Mail
|$6.00 and up
|2-4 business days
|USPS Priority Mail
|$7.70 and up
|1-3 business days
|$27.00 and up
|3-6 business days
We offer UPS 2nd Day shipping upon request. Please contact us at email@example.com for details.
For international shipments, please note that the international recipient is responsible for any local duties and taxes due at delivery. If the parcel is returned due to the refusal of the customer to pay any required duties or taxes, a 15% restocking fee will be applied and the shipping fees will not be refunded.
Orders are processed and shipped Monday - Friday. Orders placed on weekends and national holidays will be shipped the next business day. We fulfill and ship orders within 24-48 hours.
Free shipping available within US
We sometimes offer promotions on free shipping for domestic US only. We reserve the right to choose the shipping carrier and service used to deliver all orders electing free shipping.
Please enter your shipping address correctly! If the address you provided is wrong and incurred a service charge by the carrier for intercepting a package already in transit, you will be responsible for the additional service charges and the additional delivery time. Please double check your address after entering.
We do not accept PO Box addresses for shipping.
We only accept returns for wrong orders or damaged goods within 14 days of purchase providing the package is un-opened, unused, and in original packaged condition. Opened tea pouches are not eligible for return. Otherwise, if you do not want the item(s), you can return with the original package and specify that you'd like an exchange or store credit. When returning, please do let us know so we can look out for your package. Please be sure to include a note in your return package stating the reason for the return, your name, and order number, and if you would prefer a refund, exchange, or store credit.
Please note: return shipping charges are nonrefundable unless we shipped the wrong order or the item(s) is damaged, in which case, a return label will be provided. Also, all tea ware returns will incur a 15% restocking fee. If returning, please ship it in a box (not a padded envelope) to better protect the tea and tea ware during shipping!
Please return to:
Returns – MeiMei Fine Teas
12587 Fair Lakes Circle, Suite 314
Fairfax, VA 22033
Please note, you will be responsible for your own return shipping costs.
Refunds and Exchanges
Refunds will be issued within three business days of receipt of the return and a credit will automatically be applied to your original payment. Please note that we will retain the transaction fee of 3.5% charged to us by the financial services company (such as credit card, PayPal, etc) if the entire order is canceled or returned. For a partial return of an item or items with a total value of less than $100, we will not charge the transaction fee as a courtesy. We will notify you of the status of your refund via email.
For non-artisan tea wares, if the item is defective or damaged, we will gladly replace it at no cost to you. However, all artisan tea wares are carefully examined and packed prior to shipment and are delicate artworks, so we cannot accept exchanges or refunds once the item has been unpacked and/or used. Please send your exchange request to firstname.lastname@example.org